LiMon maintenance helps ensure your deployment remains secure, dependable, and supported throughout its lifecycle. It covers product issues, reasonable setup help, access to newer released versions, and fixes for reproducible defects in LiMon itself.
Work that depends on your infrastructure, third-party systems, custom requirements, or business-specific analysis is handled separately as professional services and performed only after a separate quotation has been formally accepted by the customer.
Included in Maintenance
For customers with an active subscription, maintenance and email support include:
- Bug fixes for issues attributable to the LiMon product.
- Security updates and product patches.
- Access to newer LiMon versions released for your licensed edition while your subscription is active.
- Reasonable email support during the applicable support window.
- Basic configuration help for supported deployment paths.
- Investigation of reproducible product defects.
Email support requires an active subscription.
Billed Separately as Professional Services
The following work is outside standard maintenance and is quoted separately as professional services:
- Customer infrastructure troubleshooting.
- Third-party software issues.
- Custom integrations with corporate systems.
- Licensing consulting and license-position advisory work.
- Custom usage analysis or reporting.
- Performance tuning for customer-specific environments.
- Custom development or feature work.
- Automation, scripting, or workflow implementation.
- Training sessions or workshops.
- Live remote support sessions by Teams, Zoom, or similar tools.
- Architecture changes or deployment redesign.
- Priority support outside the support level purchased, including after-hours coverage.
How We Classify a Request
When a request comes in, we first try to determine whether the behavior is a LiMon product issue that can be reproduced in a supported configuration. If it is, it stays within maintenance.
Where a request depends on customer infrastructure, third-party tooling, network policy, identity-provider configuration, custom reporting logic, or new integrations, it may fall outside the scope of maintenance. In such cases, we can provide a separate professional-services proposal upon request.
Related Terms
This page explains the operational support boundary. Contractual terms remain governed by the LiMon EULA and the subscription terms applicable to your purchase.